Storage Canonbury Terms and Conditions for UK Services

These Terms and Conditions set out the basis on which Storage Canonbury provides removal, transport and storage services within the United Kingdom. By making a booking, using our website, or instructing us to carry out any services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or confirming any booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below.

Client means the individual or business requesting or receiving services from Storage Canonbury.

Services means any removal, packing, loading, unloading, transport, storage, and related services supplied by Storage Canonbury.

Goods means the items, belongings, furniture, equipment or other property in respect of which Storage Canonbury is instructed to provide the Services.

Contract means the agreement between Storage Canonbury and the Client for the provision of Services, incorporating these Terms and Conditions and any written quotation or service confirmation.

Site means any collection or delivery address, access point, storage facility or other premises where the Services are to be carried out.

2. Scope of Services

Storage Canonbury provides removal and related services including the packing, loading, transport, unloading and storage of Goods. The precise scope of Services for any particular job will be as described in our written quotation or booking confirmation. Services are provided for domestic and business Clients within the United Kingdom. Any additional services requested after acceptance of the original quotation may incur additional charges.

3. Booking Process

All bookings are subject to availability and acceptance by Storage Canonbury. Bookings may be requested online or in writing. A booking is not confirmed until the Client has accepted our written quotation or service proposal and we have confirmed acceptance of the booking in writing.

The Client must provide accurate and complete information when requesting a quotation or making a booking. This includes but is not limited to full addresses, access details, parking restrictions, floor levels, the presence of lifts, any special handling requirements, and an honest description of the quantity and nature of the Goods.

Storage Canonbury reserves the right to review and revise any quotation or cancel a booking if the information provided is found to be inaccurate or incomplete, or if the conditions at the Site materially differ from those described by the Client at the time of booking.

4. Quotations and Pricing

Unless stated otherwise, all quotations are estimates based on the information supplied by the Client and are valid for a limited period as stated in the quotation. Quotations are exclusive of any local parking charges, tolls, congestion charges or similar fees, which will be added to the final invoice where applicable.

Prices may be amended if:

There is a change to the date, time or scope of the Services requested by the Client after the quotation is issued.

Access to the Site is more difficult or time consuming than reasonably anticipated or described.

Additional Goods are included which were not originally disclosed or which materially increase the duration or complexity of the Services.

Storage Canonbury will inform the Client of any change in pricing as soon as reasonably practicable and seek approval before carrying out any additional chargeable work.

5. Payments and Deposits

Storage Canonbury may require a deposit to secure a booking. Any deposit requirement and due date will be stated in the quotation or booking confirmation. The deposit is generally non refundable except as set out in the cancellation section below.

Unless otherwise agreed in writing, payment for Services is due in full on or before the service date, or, in the case of ongoing storage, in advance for each storage period. For business Clients, alternative payment terms may be agreed in writing.

Payment must be made using a method accepted by Storage Canonbury. All charges are payable in pounds sterling. If payment is not received by the due date, Storage Canonbury reserves the right to suspend Services, deny release of stored Goods, charge interest on overdue amounts and apply reasonable administrative charges for debt recovery.

6. Client Responsibilities

The Client is responsible for:

Ensuring that all Goods are properly packed, secured and ready for transport unless packing services have been specifically included.

Clearly labelling any fragile, delicate or high value items and notifying Storage Canonbury in advance of any special requirements.

Ensuring that adequate access and parking are available at all relevant Sites, and that any necessary permissions, permits or arrangements are obtained in good time.

Supervising the Services where appropriate and checking that no Goods are left behind or taken by mistake.

Complying with all applicable laws and regulations in relation to the Goods, including prohibitions on hazardous or unlawful items.

7. Items Not Accepted

Storage Canonbury does not accept for carriage or storage any of the following items:

Perishable, contaminated or infested goods, including food and plants.

Hazardous, flammable, explosive or corrosive materials, including gas cylinders, paints, solvents or similar substances.

Illegal items, including prohibited drugs, weapons or stolen goods.

Cash, jewellery, precious metals, securities, important documents or items of extraordinary value unless expressly agreed in writing.

If any such items are included without our knowledge, they are carried and stored entirely at the Client’s risk and may be removed or disposed of by Storage Canonbury in accordance with legal and safety requirements, with any reasonable costs charged to the Client.

8. Cancellations and Postponements

Any request by the Client to cancel or postpone a booking must be made in writing as early as possible. The following will generally apply unless otherwise stated in the quotation or booking confirmation:

If the Client cancels more than seven calendar days before the scheduled service date, any deposit paid may be refunded at the discretion of Storage Canonbury, less any reasonable administrative costs.

If the Client cancels between seven and two calendar days before the scheduled service date, Storage Canonbury may retain part or all of the deposit to cover lost opportunity and preparation costs.

If the Client cancels within 48 hours of the scheduled service time, Storage Canonbury reserves the right to charge up to the full quoted price.

For postponements, Storage Canonbury will endeavour to accommodate the new requested date, but this cannot be guaranteed. Additional charges may apply where postponement results in lost labour or vehicle time, or where rates have changed between the original and new dates.

9. Access, Parking and Delays

The Client must ensure that Storage Canonbury vehicles can park reasonably close to the entrance at each Site and that all necessary parking permissions are arranged. Any parking fines or charges incurred as a result of inadequate or incorrect parking information provided by the Client may be added to the Client’s invoice.

Where delays occur due to inadequate access, waiting for keys, incomplete packing, or any cause within the reasonable control of the Client, Storage Canonbury may charge additional waiting time or labour at our standard rates. Storage Canonbury is not responsible for any delay caused by traffic, weather conditions, road closures, or other circumstances beyond our reasonable control, although we will use reasonable endeavours to minimise any impact on the Client’s schedule.

10. Liability and Insurance

Storage Canonbury will exercise reasonable care and skill in performing the Services. Our liability for loss of or damage to Goods is subject to the limitations set out in this section.

Storage Canonbury will not be liable for any loss or damage which arises from:

Packing undertaken by the Client or by a third party not engaged by Storage Canonbury.

Normal wear and tear, gradual deterioration, or inherent defects in the Goods.

Changes in atmospheric conditions such as damp, condensation or temperature fluctuations, unless caused by our negligence.

Preparation, disassembly or reassembly carried out by the Client or any third party.

Storage Canonbury’s liability for any single event or series of connected events shall not exceed a reasonable limit in line with industry practice, unless a higher value has been agreed in writing and any additional charges for extended liability or insurance have been paid by the Client.

The Client is encouraged to arrange adequate insurance coverage for the full replacement value of the Goods being moved or stored. Storage Canonbury may offer or facilitate insurance products, subject to the terms of any separate policy documentation.

11. Exclusions of Liability

Storage Canonbury shall not be liable for:

Indirect or consequential loss, including loss of profit, loss of income, loss of business opportunity or loss of enjoyment.

Loss or corruption of data, digital content or electronic records stored on any device or medium.

Loss or damage where the Client has failed to inform us in writing of items of unusual nature, value or fragility, or where such items were not appropriately packed.

Any loss or damage arising from circumstances beyond our reasonable control, including but not limited to acts of God, adverse weather, strikes, labour disputes, pandemics, political events or transport disruptions.

Nothing in these Terms and Conditions excludes or limits Storage Canonbury’s liability for death or personal injury caused by our negligence, for fraud, or for any other matter that cannot be excluded or limited under applicable law.

12. Waste Regulations and Disposal of Goods

Storage Canonbury operates in compliance with applicable UK waste regulations and environmental legislation. The Client must not request or permit Storage Canonbury to dispose of Goods in a way that would breach any legal or regulatory requirement.

Where we agree to remove and dispose of unwanted items on behalf of the Client, additional charges may apply. Such items will be handled and disposed of in accordance with relevant waste carrier and disposal rules. The Client confirms that they have lawful authority to dispose of the items in question.

If Goods are left in storage and storage charges remain unpaid, Storage Canonbury may, after giving reasonable notice to the Client, exercise a lien over the Goods and may sell or otherwise dispose of them to recover unpaid charges and reasonable costs of sale or disposal. Any surplus funds, after deduction of such charges and costs, will be made available to the Client on request.

13. Storage Terms

Where Goods are stored by Storage Canonbury, they will be held at a storage facility selected by us. Storage may be provided in containers, rooms, or other secure areas as we consider appropriate. The Client is not entitled to access Goods in storage without prior arrangement and may be required to pay a handling fee and give reasonable notice.

Storage is charged per period as specified in our documentation. If payment is not received by the due date, Storage Canonbury may deny access to the Goods and apply late payment charges until the account is brought up to date or the Goods are lawfully disposed of in accordance with these Terms and Conditions.

14. Complaints and Claims

If the Client believes that Storage Canonbury has failed to deliver the Services with reasonable care and skill, or if any Goods appear to be lost or damaged, the Client must notify us in writing as soon as reasonably practicable and, in any event, within a reasonable period after the completion of the Services or discovery of the issue.

The Client must allow Storage Canonbury a fair opportunity to inspect any alleged damage and to investigate the circumstances. Failure to notify us within a reasonable time may affect our ability to properly investigate and may limit or prevent any claim.

15. Data Protection and Privacy

Storage Canonbury will process personal data supplied by the Client for the purposes of fulfilling the Contract, administering accounts, and, where permitted by law, providing information about related services. Personal data will be handled in accordance with applicable UK data protection legislation. By using our Services, the Client consents to such processing to the extent necessary for the performance of the Contract and any associated legal obligations.

16. Variation of Terms

Storage Canonbury may update or amend these Terms and Conditions from time to time. The Terms and Conditions in force at the time of booking will apply to that particular Contract, unless a variation is expressly agreed in writing by both parties.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from the Contract and the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, whether contractual or non contractual, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. Entire Agreement

These Terms and Conditions, together with any written quotation or service confirmation issued by Storage Canonbury and accepted by the Client, constitute the entire agreement between the parties in relation to the Services. The Client acknowledges that they have not relied on any statement, promise or representation that is not expressly set out in the Contract, and that no amendment shall be effective unless made in writing and signed or confirmed by an authorised representative of Storage Canonbury.