Canonbury Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Canonbury Storage provides self-storage and related storage services to customers in the UK. By making a booking, signing a storage agreement, or placing items into a unit or other designated storage area, you agree to be bound by these terms. Please read them carefully before confirming any booking. If you do not understand any part of these terms, you should seek independent advice before entering into the agreement.

In these Terms and Conditions, references to “we”, “us” and “our” mean Canonbury Storage, and references to “you” and “your” mean the customer named on the booking or storage agreement, together with any person authorised by that customer to access the storage unit. These storage terms apply to all services supplied by us unless we agree otherwise in writing.

These service terms are intended to be clear, fair, and consistent with applicable UK consumer and contract law. They cover the booking process, payments, cancellations, liability, prohibited items, waste controls, access rules, and the law governing the agreement. We may update these conditions from time to time, and the version in force at the time of your booking will normally apply unless a change is required by law or is otherwise agreed in writing.

1. Booking Process

A storage booking is only confirmed when we have accepted your request and, where applicable, received the required deposit or first payment. A request made online, by phone, or in person does not guarantee availability until confirmed by us. We may decline a booking at our discretion where we consider that the requested use would breach these terms, create a safety risk, or be unsuitable for our storage facility.

When making a booking, you must provide accurate and complete information, including your full name, contact details, billing address, and the intended use of the unit. You must also tell us if you plan to store any items that are fragile, valuable, hazardous, regulated, or otherwise unusual. Any false, incomplete, or misleading information may result in refusal of entry, suspension of access, or termination of the agreement.

You are responsible for ensuring that the unit size selected is suitable for your goods. Canonbury storage services are offered on the basis that you have assessed your own storage needs. We may provide estimates or recommendations, but these are only indications and not guarantees. If your goods do not fit safely or create congestion or risk, we may require you to move to a different unit or remove part of the contents.

2. Access and Use of the Storage Unit

You may only use the storage unit for lawful personal or business storage of goods that you own or are legally entitled to store. You must not use the unit as a place of residence, office, workshop, showroom, or customer collection point unless we have expressly agreed this in writing. You must keep the unit locked when not in use and must not permit unauthorised persons to access it.

The storage agreement grants you a licence to occupy the unit for storage purposes only; it does not create a lease or tenancy. We retain the right to enter the unit in accordance with law and the agreement, including for inspection, emergency intervention, repairs, or where we reasonably suspect a breach of these terms. We will normally give prior notice where practicable, except in an emergency or where immediate access is required to protect people, property, or legal compliance.

You must not interfere with fire safety equipment, security systems, lighting, or any other part of the premises. You must comply with all site rules, instructions issued by our staff, and any security procedures in place. Any person entering the premises on your authority is deemed to be acting on your behalf, and you remain responsible for their conduct.

3. Payments, Charges, and Late Payment

Fees for Canonbury storage are payable in advance unless we agree another payment arrangement in writing. Charges may include rent for the unit, administration fees, deposits, late payment charges, lock replacement charges, cleaning costs, disposal costs, or other lawful charges clearly notified to you. The amount due will be set out at the time of booking or in a revised notice if prices change in accordance with the agreement.

You are responsible for making payment on time and by the method we specify. If a payment is refused, reversed, or otherwise not received when due, we may charge reasonable administration or recovery costs, and we may suspend access to the unit until all outstanding sums are paid in full. Interest may be charged on overdue amounts at a rate permitted by law, calculated from the due date until payment is received.

We may review and change our prices from time to time. Any change will apply from the date stated in our notice or from the renewal date of your agreement, where relevant. If you continue to use the service after a price change takes effect, this will be treated as acceptance of the revised rate.

4. Cancellation, Ending the Agreement, and Refunds

You may cancel a booking before the start date by giving written notice in accordance with the cancellation period stated at the time of booking. If no specific period is stated, any cancellation rights available under applicable law will apply. Where you cancel within a valid cooling-off period and have not requested that the service begins immediately, we will refund sums due in line with UK consumer law, subject to any lawful deductions for services already provided.

If you end the agreement after the start date, you must give notice and remove all goods by the termination date. Access may continue only until the end of the paid period, unless we agree otherwise. Any goods left after the agreement ends may be treated as abandoned and handled in accordance with these terms and applicable law, including storage charges, sale, or disposal where permitted.

We may cancel or suspend the agreement immediately if you breach these terms, provide false information, fail to pay charges, store prohibited items, or act in a way that creates risk, nuisance, or legal non-compliance. If we terminate for serious breach, you may still be liable for outstanding charges, costs, and any losses caused by your breach, subject always to any limits imposed by law.

5. Liability and Insurance

Our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, we are not responsible for loss or damage arising from events outside our reasonable control, including fire, flood, theft, vandalism, power failure, infestation, weather, civil disturbance, or the acts or omissions of third parties.

You remain responsible for the packing, loading, wrapping, labelling, and securing of your goods unless we have expressly agreed to provide a packing or handling service. We are not liable for loss or damage caused by inadequate packaging, inherent defect, dampness, rot, gradual deterioration, moths, mould, or the storage of unsuitable goods. You should ensure that goods are clean, dry, and fit for storage before placing them in the unit.

We strongly recommend that you arrange suitable insurance cover for the full replacement value of your goods. Storage unit terms do not usually include insurance for the contents unless expressly stated in writing. If we offer any optional protection plan, you remain responsible for checking that it meets your needs. You must promptly notify us of any claim or suspected loss or damage and provide reasonable evidence and cooperation if requested.

6. Prohibited Items and Waste Regulations

You must not store any illegal, dangerous, hazardous, explosive, flammable, toxic, corrosive, radioactive, or environmentally harmful substances, or any goods that may damage the premises or other customers’ property. Prohibited items also include stolen goods, counterfeit goods, perishable food, live animals, human remains, and anything that may attract pests or create odour, contamination, or infestation. If we reasonably believe prohibited items are present, we may inspect, remove, or report them to the relevant authorities.

All waste management must comply with UK waste regulations and environmental law. You must not abandon rubbish, packaging, liquids, batteries, electrical waste, chemicals, or bulky waste in or around the premises unless specifically permitted by us. Any waste created by you while using the storage facility must be removed and disposed of lawfully by you, or otherwise handled in accordance with our instructions. You are responsible for any costs, cleaning, environmental charges, or penalties arising from your failure to comply.

You must not use the unit for illegal dumping or as a location for the storage of waste pending collection unless we have agreed this in writing and the arrangement complies with law. If you leave waste behind when vacating the unit, we may dispose of it without notice where permitted, and you will be responsible for all associated costs. This includes labour, transport, disposal fees, and any specialist handling charges required by law.

7. Customer Responsibilities and Indemnity

You are responsible for ensuring that your use of the storage service does not infringe the rights of any other person and does not breach any law, regulation, sanction, or order. You must keep your contact details current so we can reach you about payments, access, notices, or emergencies. Failure to respond to our communications does not remove your obligations under these terms.

You agree to indemnify us against all losses, claims, costs, damages, and expenses arising out of your breach of these terms, your negligence, your unlawful conduct, or the conduct of anyone you allow onto the premises. This includes claims made by third parties in relation to your goods, your waste, your packaging, or the misuse of the unit. The indemnity applies to the extent permitted by law and does not limit any statutory rights you may have as a consumer.

We may take reasonable steps to protect our property, staff, customers, and the storage site where we consider there is a genuine risk. Such steps may include securing or isolating a unit, changing access arrangements, contacting emergency services, or moving goods to protect them from immediate harm. Any action taken in good faith will not create liability unless required by law.

8. Abandoned Goods, Default, and Sale

If you fail to remove your goods by the end of the agreement or fail to pay charges when due, we may treat the goods as abandoned after giving any notice required by law or by the agreement. We may continue to charge storage fees, administration fees, and reasonable costs until the goods are removed or dealt with. If charges remain unpaid, we may exercise any lawful lien or right of sale available to us.

Where we are entitled to sell goods, we will do so in a commercially reasonable manner and account for any net proceeds in accordance with law after deducting sums owed to us and our reasonable costs. If there is a shortfall after sale, you remain liable for the balance. If there is a surplus and we are required to account for it, we will do so in the manner required by law and after making reasonable attempts to contact you.

If goods are abandoned, dangerous, perishable, or likely to cause damage or nuisance, we may dispose of them more quickly where the law allows. Canonbury storage will not be responsible for loss caused by lawful disposal or sale following valid default procedures, provided we have acted in accordance with the agreement and applicable law.

9. Changes to These Terms and Governing Law

We may revise these terms where necessary to reflect changes in law, operational requirements, or the way our services are offered. The updated terms will apply from the date we notify you or from the date of your next booking or renewal, whichever is applicable. If any provision is found to be invalid or unenforceable, the remainder of the terms will continue in effect.

These terms are governed by the laws of England and Wales. Any dispute arising from or relating to the storage agreement, your booking, payment obligations, liability, or the interpretation of these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. Your statutory rights under applicable UK law are not affected.

Nothing in these service terms is intended to exclude or reduce any rights you may have under consumer protection legislation, unfair contract terms law, or any other mandatory UK legal provision. If a court or regulator determines that any part of these terms is unlawful or unfair, that part will be read down or removed to the minimum extent necessary, without affecting the rest of the agreement.